Our Terms and Conditions

This site is owned by Zebra Juice Limited (hereafter ZEBRA JUICE), email address at [email protected]

Any purchase of goods from the site www.zebrajuice.co.uk.co.uk (hereafter THE ZEBRA JUICE SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer’s “digital signature”.

These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by IH for the customer.

Order Confirmation:
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction:
The records stored in ZEBRA JUICE computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Product Information:
Every effort has been made to ensure the accuracy of the information presented on THE ZEBRA JUICE SITE. ZEBRA JUICE or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where ZEBRA JUICE was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.

Validity Period of Offer and Prices:
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.

Delivery Terms:
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse ZEBRA JUICE, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

Lost or Damage in Transit:
ZEBRA JUICE will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to ZEBRA JUICE and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by ZEBRA JUICE or its representatives on request.

Delivery Errors:
The customer must inform ZEBRA JUICE immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims must be made in writing and sent via email to ZEBRA JUICE.

Any claim that does not respect the rules defined above cannot be taken into account and releases ZEBRA JUICE of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to ZEBRA JUICE in whole, in its original packaging and in perfect condition to THE ZEBRA JUICE ADDRESS.

For claims to be accepted, the customer must first make a declaration to ZEBRA JUICE concerning any returns and receive and ZEBRA JUICE’S consent. If accepted, the customer will ship the package to THE ZEBRA JUICE ADDRESS.

Shipping fees shall be at ZEBRA JUICE’S expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.

All items (except liquids, Li-Ion batteries, atomizers, clearomizers, RDA, RBA & drip tips) have a 1 month ZEBRA JUICE warranty. This covers manufacturing faults and not accidental damage, excluding water damage to switch boards. Accidental damage is covered by the user, not ZEBRA JUICE or the manufacturer. E-cigarette batteries and atomisers are consumable items are expected to degrade and fail over a period of time (depending on usage & product specifications) We check our products when we receive them from the manufacturer and again before we ship them to you, but in the unlikely event if you receive a product that is non-operational from the start, it is considered Dead On Arrival (DOA) and will be replaced (at our own cost) provided you notify us within 48hrs of receipt and provided we have sufficient stock of the item on hand and that you adhere our returns policy. Due to the high probability of accidental misuse in today’s multi-voltage and sub ohm vaping environment, atomisers, and cartomisers are non-returnable /non-refundable for any reason with the exception of the DOA terms. Longevity, performance and taste are not covered under warranty. Cartomisers are sold as single use items and are warranted under the DOA terms if they fail to “fire-up” on first use only or if they do not show a resistance measurement when checked with a multi-meters, and if you notify us within 48hrs of receipt. Your warranty is invalidated if you use our products in combination with other products or accessories not supplied by us due to the potential for damage caused by unknown incompatibilities. Further warranty information where it differs from the above may be detailed with specific products. Note: that replacement products or parts assume the remaining warranty of the original purchase (not an entirely new warranty period).

Refund / Return Policy:
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements:
The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned. This policy is offered in addition to your legal rights.

Proof of purchase:
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Sale and clearance items:
All Sales Final. This policy is offered in addition to your legal rights.

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items:
In order to return an order, you must contact us first.

Returns can be mailed to 3 Selsdon Rd, Croydon, South Croydon, CR2 6PU. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us:
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected].